FAQ HERE

These pages contain answers to common questions handled by our staff: If you have any further questions not listed here, email us or call for advice.Please take alook at our FAQ if you dont find the asnwer all you have to do is ask give us a call on

0845 388 5252 

 email on info@wedoflatpack.co.uk

 
 
 
 

Are you half way through a job and need some help? We can either come and finish it for you or offer some helpful hints so you can finish it yourself. You will be quoted the time to assemble the item by one of our staff as a guideline, but charged for the time taken. Often this is less, because you have unpacked it and made a start.

Several manufacturers sell a plinth and cornice option on a lot of their ranges. This is a cosmetic enhancement. It is a nice up sell for them, which adds a lot of work to the finished product. This can add 1-2 hours to the job and increase the overall assembly time by up to 50%!

WeDo Flatpack DO NOT remove waste packaging.

Unfortunately any modification to furniture will invalidate the manufacturer’s or retailer’s warranty. You will find that the required modification, is likely to weaken the structure of the item. WeDo FlatPack’s opinion is that any modification is ill advised and against our company policy.

We will inspect the parts before and during assembly, and we will draw your attention to any damage as soon as it comes to light. A decision can then be made as to how to proceed. In the unlikely event that we damage your furniture we will ensure we rectify or replace the damage to your satisfaction.

The minimum call out fee for We-Do Flat Pack is currently £40.

You will normally need a flat area such as the floor that is the size of the finished furniture laid on its back plus a working area of at least 600mm (2 ft) around the item. The area should be as close as possible to the final position of the finished item.

Larger pieces of furniture like cupboards and chests may not withstand being dragged over carpets. It is a good idea to cover the area with a sheet or cardboard to prevent scratching.

For High Wardrobes, please accurately measure the ceiling height. It is easy to hold the tape measure at an angle and get a false reading. Also take into account skirting boards as these do affect the total width of a room.

The time to build your furniture will depend on how complicated it is. So a small item such as a three-drawer desk pedestal can take much longer than a large wardrobe.

WeDo Flat Pack assemblers carry limited small spares and we will do everything we can to overcome this situation to ensure your furniture can be built. However some omissions may prevent completion of the job, in such circumstances we will return to complete the job once the missing parts have been received.

In the unlikely event that this occurs, please contact us and we will endeavour to put the problem right. We have a good reputation to maintain and want you to think highly of us.